This agreement outlines the general warranty rules and execution procedures for BSR products. It is a comprehensive document and applies to all BSR products, whether purchased directly from BSR, through a distributor, business partner, or any other officially recognized BSR sales channel. This agreement is binding for any individual or entity who has purchased a BSR product and confirmed their acceptance of these terms through the act of purchase.

This warranty agreement may be overridden only by a separately concluded warranty contract between BSR and the other party, which explicitly references this agreement and sets forth specific override rights or additional terms. In the absence of such an agreement, this document shall be deemed the primary warranty and execution framework applicable to all BSR customers worldwide.

Product user manuals available for download below covered by these general warranty terms:

• This warranty applies equally to all product categories manufactured and sold by BSR.
• The legal entity responsible for warranty obligations is Blue Shock Race, registration number LV42103069876, with its registered office at Brīvības Street 113, Liepāja, Latvia, LV-3401. Phone: +371 20465432, Email: [email protected].
• Detailed product specifications, usage guidelines, and warranty terms are outlined in each product’s user manual, which is available on BSR’s official product documentation website.
• These manuals are regularly updated; the applicable terms are those not older than the manufacturing date of the specific product.
• Warranty terms are standardized globally and published in a digital format, enabling easy access, translation, and reference from any location, both prior to purchase and throughout the usage period.
• The principles of this warranty policy are based on best practices from the electric vehicle industry concerning degradation, manufacturing defects, quality standards, and other applicable aspects. These principles serve as interpretive guidelines in cases where a warranty clause may appear narrow, unclear, or not explicitly addressed.

• BSR products, including batteries, power units, chargers, and other electronic components, carry a 12-month unlimited operational hours warranty. This covers premature degradation not related to usage hours.
• Products not covered under the above scope are subject to a 3-month warranty limited to manufacturing defects only.
• The warranty period begins from the day the product is shipped from BSR’s manufacturing facility. However, it can be re-registered from the date the customer receives the product and confirms, either remotely or in person, that no damage occurred during distribution or installation. In such cases, warranty coverage starts from that confirmation date.
• Additional or extended warranty options may be available for purchase or under specific agreements, but unless otherwise agreed in writing, those are not applicable.

• The warranty covers verifiable manufacturing defects and premature component wear that occur within the defined warranty period, as specified in the product’s technical documentation. Each product manual outlines acceptable operating parameters, thresholds, measurement criteria, and tolerances that are used to determine whether a defect falls within warranty coverage.
• If the product shows physical damage—such as cracks, deformation, burnt components, corrosion, or similar signs—that could impact its functionality or compromise safety, BSR reserves the right to deny warranty service. In such cases, BSR may offer the customer a paid repair option, subject to the customer’s written confirmation and approval of the repair cost.
• BSR is not obligated to provide an immediate replacement unit or temporary substitute during the warranty repair process. However, depending on the circumstances and the criticality of product usage, BSR may propose alternative solutions, temporary workarounds, or compensation options.
• When the root cause of an issue is not immediately clear, BSR may require a detailed inspection or functional assessment to determine whether the problem qualifies as a warranty case. If the issue is confirmed to be covered by warranty, BSR will proceed with the repair or replacement at no cost to the customer.
• If the inspection reveals that the defect does not fall under warranty—for example, due to misuse or excluded conditions—the customer will be notified in writing. In such cases, BSR will provide the customer with a repair quote or alternative resolution options, allowing the customer to decide how to proceed.

Warranty claims may be denied in the following cases where the cause of damage or defect falls outside the intended scope of coverage:

• • Product Damage During Transportation: If the product is damaged during shipping, and such damage is not reported and documented at the time of delivery, the warranty may be considered void. It is essential that any signs of physical damage (such as dents, cracks, or missing parts) be reported to BSR immediately upon receipt, along with photo evidence, in order to validate any future warranty claims.
  • Improper Use Contrary to the Operating Manual: The warranty does not cover damage caused by operating the product outside the recommended guidelines outlined in the user manual. This includes exceeding voltage, speed, or load limits, using the product in environments it was not designed for (e.g., high humidity, off-road use when not specified), or failing to follow proper usage, charging, or storage instructions.
  • Physical Damage, Misuse, or Unauthorized Modification: Any visible damage caused by negligence, impact, dropping, or accidents during usage, as well as any modifications made without written approval from BSR, will void the warranty. This includes alterations to the electrical system, chassis modifications, or the use of third-party parts or firmware not certified by BSR.
  • Exposure to Water, Natural Disasters, or Force Majeure Events: Products damaged due to water exposure, submersion, excessive moisture, or condensation—unless the product is specifically rated for such use—are not covered. Additionally, events such as floods, lightning strikes, earthquakes, fire, or other force majeure circumstances are outside the manufacturer’s control and are not considered eligible for warranty.
  • Installation or Disassembly Performed Without Authorized Personnel: The warranty is invalidated if the product has been installed, opened, serviced, or disassembled by anyone not certified or authorized by BSR. This includes routine maintenance or attempted repairs carried out by the end-user or unauthorized third parties, which may compromise product integrity or safety.

In all cases, BSR reserves the right to inspect and assess the product and related circumstances before approving or denying a warranty claim. Claims that fall under these exclusions may be subject to chargeable repairs or return without action.

• All warranty claims must be submitted via email to [email protected]. The claim must include a clear and detailed description of the issue, supporting photographs or videos (where applicable), and the product’s serial number and purchase details. To officially begin the process, a service initiation request must be reviewed and signed by BSR’s technical staff, confirming that the case has been accepted for evaluation.
• Following the submission, BSR will conduct an initial assessment based on the provided information. The customer will then be informed in writing whether the issue qualifies as a warranty case and will be provided with a breakdown of the next steps, including any additional information or product shipment requirements.
• If the issue is confirmed as covered under warranty, BSR will fully cover the associated costs of the repair, including labor and replacement of defective components. If the issue does not qualify for warranty coverage, the customer will receive a formal repair quotation, and it is up to the customer to decide whether to proceed with paid service under those terms.
• If the customer declines the repair and fails to organize the return or retrieval of the product within 120 calendar days, BSR reserves the right to classify the product as abandoned. In such cases, BSR may proceed with internal disposal, recycling, or repurposing of the item, without any further obligation to the customer.
• BSR commits to providing an initial technical response within 48 hours of receiving the claim. This includes a preliminary assessment of the situation and guidance on the next steps. Depending on the complexity of the issue, the product category, and logistics involved, the full warranty repair process may take between 3 to 60 business days, starting from the day the product is received at BSR’s service facility.

• Shipping costs to BSR for warranty evaluation or repair are the responsibility of the customer. This includes packaging and arranging transportation of the product to BSR’s designated service facility. The customer must ensure the product is safely packed to avoid further damage during transit.
• Return shipping after the repair, once the warranty service is completed and approved by BSR, is covered by BSR. This applies only when the issue has been confirmed as falling under warranty.
• In instances where BSR determines that the issue can be resolved remotely, BSR may ship spare parts, replacement components, or temporary alternative solutions for installation by the customer or a local technician. In such cases, BSR will cover the shipping costs for delivering these components to the customer, provided they are related to a valid warranty claim.
• All shipments to BSR must be coordinated in advance with BSR’s support team, especially in the case of batteries or high-voltage components, which are subject to Dangerous Goods (DG) shipping regulations. Proper coordination ensures that packaging, labeling, and carrier requirements meet international safety and compliance standards, and helps prevent customs delays or legal complications.
• If the issue is later found not to qualify under warranty, the return shipping costs will be borne by the customer, including any customs clearance fees or handling charges associated with international returns.
• In all cases, BSR reserves the right to determine the most suitable method of transport, taking into account cost, delivery time, and regional regulations. Customers are advised to retain tracking numbers and shipping documentation for their own records and for claim traceability.

• Warranty and technical support contact: [email protected] Phone: (+371) 2046-5432 (Latvia)
• Official warranty service center: Brīvības Street 113, Liepāja, Latvia
• Depending on the region, service tasks may be delegated to authorized BSR partners. This will be coordinated by the BSR support team.
• BSR will issue an initial case response within 48 hours. After product receipt, a general assessment is provided within 3–5 business days, including whether the warranty applies and estimated repair duration.

• The maximum liability of the manufacturer (BSR) is strictly limited to the cost of repairing or replacing the product within the scope of the warranty. This includes, where applicable, reasonable transportation or accommodation expenses for BSR-authorized service personnel, but only if an on-site repair is deemed necessary and approved in advance by BSR.
• BSR shall not be held liable for any indirect, incidental, or consequential damages arising from the use or failure of the product. This includes, but is not limited to, financial losses, business interruptions, loss of productivity, loss of data, personal injury, or damage to third-party property. Exceptions to this rule apply only in cases where it can be clearly proven that the damage was a direct result of gross negligence or willful misconduct by BSR.
• The warranty becomes immediately void if the product has been tampered with, modified, or altered in any way without prior written authorization from BSR. This includes physical or electronic modifications, firmware or software changes, or the use of non-original components or accessories that affect the integrity or performance of the product.
• Similarly, warranty coverage is invalidated if the product has been misused, including failure to follow operating, maintenance, and safety guidelines as specified in the official user manuals. This also applies to cases where the product has been used in environments or conditions for which it was not designed (e.g., extreme temperatures, moisture, mechanical shocks, unauthorized competition use, etc.).
• BSR reserves the right to assess the condition of the product, investigate the circumstances of the defect, and make a final determination regarding warranty eligibility based on documented evidence and internal testing procedures.

• This agreement becomes effective upon the delivery of the product to the customer, confirmed through supporting documentation such as a delivery note, invoice, handover protocol, or other proof of receipt. Confirmation may be completed in person or remotely, including acknowledgment via digital communication. If applicable, the issuance of a warranty extension certificate or related documentation also marks the formal start of the warranty term.
• The standard warranty term is 12 months with no limitation on operating hours, starting from the invoice date, unless a different duration or set of conditions has been explicitly agreed upon in a separate or override warranty contract.
• Either party may propose amendments to this agreement, but such changes are only valid if confirmed in writing and signed by both BSR and the customer or legal entity. BSR reserves the right to unilaterally terminate the warranty in the event of serious breaches of the agreement by the customer, such as intentional misuse, failure to follow safety procedures, unauthorized modifications, or any action that violates the operational or warranty conditions stated in this document or related manuals.
• Warranty rights are transferable to a new product owner in the event of resale or ownership change. However, BSR must be notified in writing by the current or new owner. This notification must include the product’s serial number, date of transfer, and complete contact and identification details of the new owner. Only upon successful registration of this transfer with BSR does the warranty continue under the new owner’s name, for the remaining term.
• Any disputes regarding the validity or continuation of the warranty due to improper transfers, incomplete documentation, or unreported damage during the ownership change may be reviewed and resolved at BSR’s sole discretion.

• Disputes shall be resolved according to the laws of the Republic of Latvia, unless otherwise mutually agreed.
• Efforts will be made to resolve disputes through negotiation, followed by mediation or legal proceedings if necessary.
• Official communication language is English.